Air Savvy
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Contact support
Questions, bug reports and feature requests all reach a real person. We usually reply within one business day.
Before you write, it is worth a quick look at the FAQ — it covers the most common questions about alerts, airline coverage, plan limits and billing, and may save you a wait.
Send us a message
Or email us directly
Support: support@air-savvy.com
Legal and licensing: legal@diothassystems.com
What to include
The more specific you are, the faster we can help. For anything involving a fare or a tracker, these details make the difference:
- Route and dates — for example ATL to AMS, departing June 5, returning June 19.
- Airline and flight number, if you pinned a specific flight.
- The price Air Savvy showed and the price you saw on the airline's site, with roughly when you checked each.
- The email address on your account, so we can find it.
Common issues we can resolve quickly
A tracked price does not match the airline's site
Fares move continuously, so small differences are normal — a tracked price is a strong signal to go and check, not a locked quote. Persistent large gaps are worth reporting, particularly if the fare shown is for a different carrier or a different fare type than the one you pinned. Send us the details above and we will look at the specific tracker.
An airline is missing from search results
Some carriers do not distribute fares through the channels that flight search tools use — Southwest is the well-known example. If a different airline is missing from a route you know it serves, tell us the route and we will investigate.
Not receiving emails
Check your spam folder and your notification settings first. If alerts are still not arriving, send us the account email address and roughly when you expected an alert.
Billing, refunds and cancellations
You can cancel any time in Settings. A full refund is issued if you cancel within 7 days of your subscription start date — see the Terms & EULA for the complete policy. For anything that looks wrong on a charge, contact us with the account email and we will sort it out.
Reporting a security issue
If you believe you have found a security vulnerability, please email support@air-savvy.com with the details rather than posting publicly, and give us a reasonable window to respond before disclosing it. We take these seriously and will acknowledge your report.